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InfuseZen Return Policy

We hope you love your InfuseZen towels and blankets, but if something isn’t quite right, we’re here to help.

Returns

Returns must be requested and postmarked within 14 days of delivery. Orders postmarked after 14 days are not eligible for a refund.

Contact support@infusezen.com with your order number to initiate a return and receive return instructions.

• Items must be unused, unwashed, unaltered and returned in their original condition with all tags and original packaging. Any used towels or ones sent back in less than original condition will not be refunded and may be sent back at the customer’s expense.
• Please include your order number with your return so we can identify and process it. Returns that cannot be matched to an order cannot be refunded.
• We recommend you use a postal service with a tracking option to help prevent lost packages.

Please note that original shipping charges are non-refundable, and customers are responsible for the return shipping cost.

Approved refunds will be issued to the original form of payment.

Please allow up to 7 business days after your return is received for processing. Once processed, your financial institution may require an additional 5–10 business days for the credit to appear.

Blanket & Towel Coloration

Because our textiles are made from natural cotton fibers and produced in individual dye lots, slight variations in color, weave, texture and dimensions may occur from piece to piece.

Colors may also appear differently depending on lighting, photography and screen settings.

Items purchased in the same color, particularly from different production batches, may not be an exact match. These slight variations are a natural characteristic of the product and are not considered defects.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us at support@infusezen.com within 10 business days of receipt. Include a photo of the defect and your order number so we can resolve the issue promptly.

Exchanges

We do not offer exchanges at this time due to limited inventory.

Lost, Stolen or Mis-Shipped Merchandise Due to Incorrect Address on Order

The customer is responsible for entering a complete and accurate shipping address.

• We cannot change or modify the shipping address once your order has been placed, and we are unable to stop or divert a package once it has been shipped. We are unable to refund any items that are not received due to an incorrect address being entered by the customer.
• If an order is returned to InfuseZen because of an incorrect or undeliverable address, or if the package is refused by the customer, the merchandise price can be refunded minus original shipping charges and any carrier return fees.
• InfuseZen is not responsible for theft or loss occurring after confirmed delivery to the address provided.